REFUND POLICY

Last updated: June 21, 2025

Thank you for ordering with Rajagnya. We strive to deliver your food accurately, on time, and in great condition. Please read our refund policy carefully.

  1. ORDER CANCELLATION You may cancel an order only if the restaurant has not yet started preparing your food. Once food preparation has begun, cancellation may not be possible. To cancel, please contact our support team immediately through the app or at rajagnya@gmail.com.
  1. WRONG OR INCOMPLETE ORDERS If you receive:

The wrong items
An incomplete order
Food that is significantly different from what you ordered
Please reach out to us within 30 minutes of delivery. We will work with the restaurant to resolve the issue and may offer:
A replacement order (subject to restaurant availability)
A full or partial refund
Credits for future orders

  1. LATE DELIVERIES We do our best to deliver on time. However, delays can happen due to traffic, weather, or restaurant factors. Refunds for delays will be considered case-by-case.

  2. REFUNDS Approved refunds:

Will be processed back to your original payment method.
May take 5–7 business days to reflect, depending on your bank or payment provider.

  1. CONTACT US To request a refund or report an issue, please:

Use the in-app support option, or Email rajagnya@gmail.com with your order details.

  1. FINAL DECISION Refunds and credits are at the sole discretion of Rajagnya and the restaurant partner. Misuse of the refund policy may lead to account suspension.

THANK YOU We appreciate your trust and strive to deliver a satisfying experience every time. Thank you for using Rajagnya!

End of Refund Policy

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